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19000022354
IT - Incident vs Service request: How are they different?
Introduction
The line between an incident and a service request is often quite blurry and causes e
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19000059964
IT - How to Approve or Reject an IT Service Request
This article is created to inform readers about the steps to approve or reject an IT Service Request
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19000059965
IT - How to Create an IT Service Request
This article is created to inform readers about the steps to create an IT Service Request via SDP Sm
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19000059971
IT - How to Report an HR Issue
This article is created to inform readers about the steps to report an HR Issue via SDP Smart Servic
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19000059973
IT - How to Report an IT Issue
This article is created to inform readers about the steps to report an IT Issue via SDP Smart Servic
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19000059976
IT - How to Search for Knowledge-Based Articles
This article is created to inform readers about the steps to approve or reject an IT Service Request
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19000059978
IT - How to View My Existing Tickets
This article is created to inform readers about the steps to view your current / historical tickets
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19000059979
IT - KB Article Upload Template
Please refer to the attached file.
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19000061219
IT - Service Desk End User Guide
Please refer to the attached document.
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19000061220
IT - Service Desk Agent Guide
Please refer to the attached document.